Terms & Conditions and other queries….
My voucher arrived by email, but it is blank…
Vouchers are emailed directly into your inbox for you to print off and fill out at home. add the use by date, six mionths from the date your pruchased it and the three figure voucher number starting #
If you would like a hard copy, please email lisa@thechocolatetart.co.uk
a voucher can posted to you or your recipient, or we can fill in the voucher electronically and email it back to you to forward on by email or print out to slip into a card.
Expired Vouchers
If you have expired vouchers, I kindly ask that you adhere to the ts and cs on the reverse of your voucher.
Expired vouchers can be reinstated for £35 or book without any payment due by bringing a new paying guest with you. If you have an expired gift card, this can be redeemed by booking a chocolate workshop to the value of the gift, and book with another paying guest with you. Gift cards cannot be redeemed with the purchase of chocolates after they have expired.
Children
Our classes are not suitable for children under the age of 11/Yr6. A parent or guardian must be in attendance for the duration of a childrens birthday party.
Birthday workshops are suitable for children age 11 or school year 6.
Younger siblings (age 7 plus) attending birthday workshops are welcome if assisted by a parent.
Our classes are designed with adults in mind.
The blend of the chocolate is milkier than the blend (33% milk blended with 70% dark) we would normally use in an adult class.
If the child attending a hands on chocolate class (excluding childrens birthday party’s) is age 12-14 they would need a fully paying adult (over 18) to pay and attend with them.
Children aged 10-12 are welcome if they are part of a group booking of ten plus people. (You are welcome to discuss your blend choice to be milkier when you book a group). If the group is made up of children only, an adult (non paying) must stay in attendance throughout the class.
Groups
A deposit can be paid and the balance on the day (no voucher will be issued). Full payment on booking entitles you to vouchers for your group. In the event of not being able to attend a class another person can be sent in your place or you can book another date as long as at least 4 days notice is given. Vouchers are valid for six months. (refunds can be given within 7 days of purchase). In the event of a voucher expiring, either pay £25 to extend its life forever or book a paying friend to come with you. Cancellations made without booking a new date lose deposits. Cancellations with less than seven days notice will incurr the balance to be paid also, unless a new date is arranged.
Your cancellation rights, we understand that things can happen!
From the point of payment in full, you have a 14 day period to be entitled to a refund. Deposits reserving dates and time slots are non refundable, but transferrable to a new date.
After 14 days you are not entitled to a refund. You are welcome to give the voucher away, or sell it on. It must be used within the six month use by date from the date of purchase.
After 14 days your payment is non refundable.
Our cancellation rights
No shows - there are no refunds for failing to cancel or not attending a booked class. In the event of a balance being owed, we will seek to claim reasonable funds from you, taking legal action if necessary. In the event that we need to cancel a class or are unexpectedly closed, you are entitled to a full refund or book another class of your own choice within 6 months.